Telephone Operator II

The work involves responsibility for operating a telephone switchboard utilizing a computerized console and for performing ancillary reception and clerical tasks. The work is carried out in accordance with County and department policy and procedures and involves projecting a courteous and helpful image both on the telephone and in person while providing both telephone and face-to-face informational assistance. This class differs from that of Telephone Operator I by virtue of having increased inter-personal responsibilities with staff and the public. Work is performed under the general supervision of the assigned supervisor with leeway allowed for the exercise of independent judgment in screening and directing calls and people. When assigned to Residential Health Care Services, involves working shifts and weekends. Incumbent does related work as required.

(Entry Level Clerical Series- Group 7) This test will be administered on a personal computer (PC). Candidates need no prior knowledge of computers to take the test. The test uses a simple point-and-click system that is thoroughly explained through an animated instruction program. Candidates will be given a sample test on which to practice before the actual test begins. This exam is designed to test for knowledge, skills and/or abilities in such areas as:
1. Alphabetizing - These questions test your ability to file material in alphabetical order.
2. Clerical Operations with Letters and Numbers - These questions test your skills and abilities in clerical operations involving comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.
3. Using a Directory - These questions test your ability to keep directory records and to supply accurate information to callers. Seniority points of 0.2 will be added to an eligible score for each year of continuous permanent competitive class service up to a maximum of twenty years. The New York State Department of Civil Service has published a test guide intended for candidate preparation for the Entry Level Clerical Series. This guide is available on the New York State Civil Service Web-Site at https://www.cs.ny.gov/testing/testguides.cfm or at the Orange County Department of Human Resources, Civil Service Unit, 255 Main Street, Goshen, NY. Langdon C. Chapman, Commissioner of Human Resources Date of Issue: 02/24/23 Date of Re-Issue: 01/02/26
– AN EQUAL OPPORTUNITY EMPLOYER –