Customer Service Representative I

Under general supervision, an incumbent of this class assists school district personnel in the use, function and expansion of specific data applications. This is a data applications position involving responsibility for assisting school district administrative users in defining data processing needs, upgrading data processing reports and identifying ways to expand the database. An incumbent provides training in the use of existing services, investigates and evaluates potential use of application features, and identifies and assists in the resolution of complex problems relating to the use of the data applications. This position requires no knowledge of computer languages since its major emphasis is in the use and function of the specific applications of the system and how these can be used to meet the current and potential needs of the user. The incumbent frequently makes site visits to the user districts and contact is primarily with school district administrators who use the service. The incumbent is expected to exercise independent judgment in the performance of duties, and functions in a lead capacity when assigned to a project. Supervision is not a responsibility of this class. Does related work as required.

Continuous Recruitment (Local)