Support Collector

The work involves responsibility for enforcing support payment schedules and collecting delinquent payments for child support pursuant to court order or voluntary payment agreements. The work is carried out in accordance with established policies and procedures and involves obtaining voluntary support payment agreements, monitoring child support payment accounts, identifying employer, and collecting monies owed on delinquent accounts. The work is performed under the supervision of the Support Collection Supervisor, with some leeway to exercise independent judgment in matters related to gathering information and following through to enforce payment on delinquent accounts. This class may lead and direct the work of subordinate clerical staff. Incumbent does related work as required.

(Senior Clerical Special Operations Series) A test designed to evaluate knowledge,
skills and /or abilities in the following areas:
Coding/Decoding Information - These questions test for the ability to follow a set of coding rules. Some questions will require you to code information by converting certain information into letters or numbers. Other questions will require you to decode information by determining if the information that has already been converted into letters or numbers is correct. Complete directions will be provided; no previous knowledge of or training in any coding system is required. Name and Number Checking - These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions. Operations with Letters and Numbers - These questions test for skills and abilities in operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers. Working with Office Records - These questions test your ability to work with office records. The test consists of two or more sets of questions, each set concerning a different problem. Typical record keeping problems might involve the organization or collation of numerical data from several sources; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.
- USE OF CALCULATORS IS RECOMMENDED -
The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at:https://www.cs.ny.gov/testing/testguides.cfm. Seniority points of 0.2 will be added to an eligible score for each year of continuous permanent competitive class service up to a maximum of twenty years. Langdon C. Chapman, Commissioner of Human Resources Date of Issue: 08/21/26 Date of amendment:9/9/26
– AN EQUAL OPPORTUNITY EMPLOYER –