Supervising Workforce Development Counselor

This is a professional supervisory position involving responsibility for supervising and coordinating Workforce Development program services and related program activities. The work involves reviewing client cases and employability plans, monitoring participation and compliance activities, interpreting Workforce Development program rules and regulations, and coordinating services with employers, training providers, community organizations, and other agencies. The work is performed under the general supervision of a higher-level administrative employee with considerable leeway allowed for the exercise of independent judgment in carrying out assignments and supervising staff. Supervision is exercised over the work of Senior Workforce Development Counselors, Workforce Development Counselors, and para-professional, clerical, and support staff assigned to Workforce Development. Does related work as required.

On or before the examination date, candidates must possess in the Ontario County Department of Social Services Workforce Development;

A test designed to evaluate knowledge, skills and/or abilities in the following areas:
1. Advising and interacting with others - These questions test for the ability to interact with other people in order to gather and present information and to provide assistance and advice in a courteous and professional manner.
2. Preparing written material - These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.
3. Principles and practices of employment counseling - These questions test for knowledge and understanding of the principles, practices, and techniques of employment counseling. Questions may include such topics as counseling individuals and/or groups on employment-related issues; providing support, advocacy, and accountability; and developing job opportunities throughout the community
4. Supervision - These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline. Test guide: The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm. Candidates are allowed to use quiet, hand-held, solar or battery powered calculators. Devices with Typewriter Keyboards, Spell Checkers, personal Digital Assistants, Address Books, Language Translators, Dictionaries, or any similar devices are prohibited. Cell phones, SmartWatches or any similar electronic devices are prohibited. You may not bring books or other reference materials. You will not be permitted to use the calculator function of your cell phone.

The Department of Social Services has one (1) position currently held by a provisionally appointed employee, who may be appointed on a permanent basis if found reachable on the Civil Service Eligible List established as a result of this examination. This examination is being held to establish an Eligible List to fill future vacancies in this title, which may occur during the life of the Eligible ...