County Clerk’s Worker II

This position involves the performance of difficult clerical tasks involving the exercise of independent judgment, a high degree of accuracy and supervision of subordinates in either the County Clerk’s Office or the Department of Motor Vehicles. This position will train, evaluate and provide leadership and direction to County Clerk’s Worker I and other clerical staff assigned to them. Incumbent must have a general understanding of specific laws, rules, procedures, and policies relating to the performance of their duties. Work is performed under general direction in accordance with prescribed policies and procedures.

Either
(A) Graduation from high school or possession of a high school equivalency diploma and four (4) years of clerical experience, one (1) year of which must be in a DMV or County Clerk’s Office setting, and shall have included at least one (1) year of typing; or
(B) Six (6) years of clerical experience, one (1) year of which must be in a DMV or County Clerk’s Office setting, and shall have included at least one (1) year of typing.

EXAMINATION SCOPE
A test designed to evaluate knowledge, skills and/or abilities in the following areas: Cashiering Principles and Practices These questions are designed to test for an understanding of such things as proper cashiering practices; terminology; and cashiering issues pertaining to currency, checks and other negotiable instruments. Name and number checking These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions. Customer service These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency. Understanding and interpreting written material These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic. Supervision These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline. Use of calculators is Recommended. The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm. Candidates not having access to a computer or the internet may request a copy of this publication from the Sullivan County Personnel Office, 100 North Street, Monticello, NY 12701, (845) 807-0485.