Utility Analyst 3 (Telecommunications)

As a Utility Analyst 3 , you would perform a broad range of analytical tasks relevant to the electric, steam, gas, water, and telecommunications utilities on issues such as operations and planning; safety and reliability; environmental siting and compliance; tariff filings; company records; cost and quality of service; rate proceedings; incentive plans; clean energy; mergers and acquisitions; cost allocations and rate design management and operations audits; and implementation of State policies to ensure that New York State residents have access to safe, reliable utility service at just and reasonable rates. You would have a wide scope of supervisory and program responsibility; provide direction, guidance, and supervision to lower-level Utility Analysts and other subordinate personnel; demonstrate expert knowledge of the electric, steam, gas, water, and telecommunications industries; and may provide guidance, direction, and supervision over projects.

As a Utility Analyst 3 (Telecommunications) , you would, under the general direction of a Utility Supervisor (Telecommunications), implement agency directives and policies; employ methods of analysis such as trending, forecasting, and mapping to investigate telecommunication company records; provide analysis of availability, cost, and quality of service; review the certification of carriers, mergers, and acquisitions, tariff and compliance filings, and interconnection agreements as they relate to the telecommunications industry; and monitor the use of telephone numbers in New York State and peruse the expansion of enhanced 911. You would have a wide scope of supervisory and program responsibility; demonstrate expert telecommunications industry knowledge; and provide guidance, direction, and supervision to lower-level Utility Analysts (Telecommunications) and other subordinate personnel.

Open to employees of: Public Service, Department of

On or before January 9, 2027, you must be a qualified employee of the New York State Department of Public Service and have had three months of permanent competitive, non-competitive NY HELPS*, or 55-b/55-c service as shown below. If you have received a permanent appointment to a qualifying title listed and served provisionally** in that title immediately preceding your permanent appointment, such provisional service may be counted towards meeting the time in title required for this examination.

For Exam No. 31-664020: Utility Analyst 2.

For Exam No. 31-665020: Utility Analyst 2 (Telecommunications) or Utility Specialist 3 (Telecommunications).

Only the title or titles listed are qualifying.

If you were permanently appointed to a qualifying title on or before October 9, 2026, and have served continuously in this title since that date, you are eligible to file for this examination.

*If you were permanently appointed via the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) program to a qualifying title in the non-competitive class on or before October 9, 2026, and have served continuously in this title since that date, you may apply for this examination.

**If you were permanently appointed to a qualifying title and had provisional service in the same title immediately preceding the permanent appointment, such provisional service may be counted towards meeting the time in title required to apply for this examination. Your provisional appointment must have been on or before October 9, 2026, to qualify for this examination.

Qualifying Experience For Appointment From The Eligible List: After one year of service described in the Minimum Qualifications, successful candidates will be qualified for appointment from the eligible list.

Employees appointed via the NY HELPS program to a qualifying title in the non-competitive class will have their names restricted from appointment from the eligible list until their position is covered-in to the competitive class by action of the New York State Civil Service Commission or otherwise obtain permanent competitive status in the position.

If you have received a permanent appointment to a qualifying title listed and served provisionally in that title immediately preceding your permanent appointment, such provisional service may be counted towards meeting the time in title required for appointment from the eligible list.

The Positions: These positions exist in the New York State Department of Public Service and are located upstate and downstate.

To be considered for appointment to this title, you must pass the multiple-choice test . The multiple-choice test evaluates your knowledge, skills, and/or abilities in the following areas:

Supervision - These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.

Analyzing and evaluating information - These questions test for the ability to analyze, interpret, and draw reasonable conclusions from information presented in text, data, images or symbols. This may involve identifying a significant problem or issue; focusing on relevant data and text; identifying trends, relationships, and significant features; assessing relevant alternatives; suggesting or evaluating possible conclusions; and applying logical principles to information provided.

Preparing reports and official documents - These questions test for the ability to prepare reports and other official documents for use within and among governmental agencies, in legal or regulatory settings, or for dissemination to the public. Some questions test for a knowledge of grammar, usage, punctuation, and sentence structure. Others test for the ability to present information clearly and accurately, to use the proper tone, and to organize paragraphs logically and comprehensibly.

Understanding and interpreting tabular material - These questions test your ability to understand, analyze, and use the internal logic of data presented in tabular form. You may be asked to perform tasks such as completing tables, drawing conclusions from them, analyzing data trends or interrelationships, and revising or combining data sets. The concepts of rate, ratio, and proportion are tested. Mathematical operations are simple, and computational speed is not a major factor in the test.

Test Guide & Sample Test Material: A General Guide to Multiple-Choice Tests is available at http://www.cs.ny.gov/testing/testguides.cfm . If Sample Test Material is available for a subject area described above, it can be found at http://www.cs.ny.gov/testing/sampletestmat.cfm .

If you pass, your seniority credit(s), if any, will be included in the computation of your final score. Your final score on the eligible list will be determined after adding any Veterans' credits.

Credit For Seniority: Seniority is credited at the rate of one credit for each five-year period (or fraction thereof), excluding the first year of service.

Admission To The Test: If approved for a multiple-choice test, you will receive an admission notice which will indicate your assigned test date and the way your test will be administered. Your test may be administered with paper and pencil or online at a state test site. You cannot request to change your scheduled day or request a specific type of test administration.

Applicants are required to have a Personal NY.gov account and keep their email address up to date . The Department of Civil Service and other state agencies will communicate with you through email correspondence. This may include notification of your application status, your test arrangements, examination results, and canvassing you for interest in appointment. It will be important for you to keep your email address, phone number, and mailing address current by logging into https://www.cs.ny.gov/home/myaccount .

These positions exist in the New York State Department of Public Service and are located upstate and